1. Verify what are the devices that you are using and check each devices for power.

2. Do a power cycle for each device by switching it OFF for at least 30 seconds and then power it ON.

3. If by doing a power cycle doesn't resolve the problem, try to isolate each devices and do some test.

4. Check if you have microfilter (splitter) connected into your modem from the phone wall socket. You may cosider removing the microfilter and connect your modem directly into the phone wall socket.

5. Check the ADSL light of the modem. What is the status and color of the ADSL light?

6. With your modem sync'd and your computer connected directly into the modem, test your internet connection. If your connection is successful, then check your LAN devices. You may contact your IT Personnel to check the devices within your LAN.

7. If the modem is not able to sync'd, contact Technical Support for help and inform them the details of your devices.

1. Verify if you are the only user being affected or how many users are affected.

2. Check if your access point device supports wireless connection. You may contact your IT Personnel to check.

3. If you have access to your access point device, check the configuration if the wireless access point is activated or contact your IT Personnel if you don't have the right to access.

4. Check if you are using the correct SSID and Encryption Key. You may contact your IT Personnel for the details.

5. Verify if your access point device is using some filtering such as MAC Address Filtering and make sure that your Computers' MAC Address is registered.

6. Check your computer if your wireless is Turned On and make sure that it is configured correctly.

7. Do a power cycle of your access point device.

8. If problem persist, contact Technical Support for help and inform them the details of the issue that you are encountering.

1. There are 2 common ways to make your wireless connection secured.

a) Assign a unique SSID and Encryption Key to your access point device such as Modem and Router.

b) Use MAC Filtering to filter the MAC Address of the device before they can successfully connect to your network. In this way, only those devices wherein MAC Address are listed inside your access point device are allowed to connect.

1. Verify if you are the only user being affected or how many users are affected.

2. Check your location and make sure that you are within the range of your wireless access point device. You can verify the strength of your connection from the wireless signal indicator of your computer.

3. If you have access to your access point device, verify the configuration or you can ask for assistance from your IT Personnel.

1. Verify if you are the only user being affected or how many users are affected.

2. Make sure that you have internet connection.

3. Verify if the website is existing or secured. If secured, you may consider using "https" rather than "http". e.g https://www.website.xyz

4. Verify if the website is a private site. In this case, you can only view the site if you are within the LAN or VLAN.

5. Check if you are using a proxy server, if Yes, set the proxy server settings of your browser. You may consult your IT Personnel for the proxy settings.

6. Check if you have Firewall. You may need to configure the settings of your Firewall such as Ports and Access Restriction. Ask assistance from your IT Personnel in configuring your firewall.

7. Verify your access right on the computer that you are using. In this case, if you only have a minimal access right you will be restricted to your settings only. Ask assistance from your IT Personnel on this case.

1. You can test your internet speed with ACM Online Speed Test.

Click here to begin Speed Test. 

2. You can contact our Technical Support if you need help in understanding your speed test result.

1. Do a speed test to verify your internet speed. You can use Online Speed Test. Click here to begin Speed Test.

2. Verify if there is a downloading or uploading activity within your network.

3. Verify your existing bandwith or broadband plan and the number of internet users within your network.

4. Verify what kind of website you are trying to access specially the content.

5. Run a Virus Scan on the computer that is having slow connection.

1. Your broadband internet is ADSL which means Asymmetric digital subscriber line wherein the characteristic by normal is lower upload and higher download speed..1

2. On the Technical Side, there is likely to be more crosstalk from other circuits at the DSLAM end (where the wires from many local loops are close to each other) than at the customer premises. Thus the upload signal is weakest at the noisiest part of the local loop, while the download signal is strongest at the noisiest part of the local loop. It therefore makes technical sense to have the DSLAM transmit at a higher bit rate than does the modem on the customer end.

3. On the Consumer Side, since most of the users in fact does prefer a higher download speed, the telephone companies chose to make a virtue out of necessity.

1. You should have SDSL which means Symmetric Digital Subscriber Line. In this case, you can have the same speed for both upload and download.

1. Traceroute is an Internet utility that traces the route from the client machine to the remote host being contacted. It reports the IP addresses of all the routers in between.

2. On the technical side, it is easy for a technical person to identify the root and location of the problem.

3. On the consumer side, doing a Traceroute is a good way of identifying the problem if you are experiencing slow internet connection. All you need to do is run the traceroute and if you don't know how to interpret the result then you can ask assistance from your IT Personnel.

1. In layman's term:

Modem Router has the capability to transmits and receives data to and from your ISP via your ADSL connection and at the same time distribute the data or internet connectivity within your network.

On the other hand, an Ethernet Router doesn't have the capabiltiy to transmits and receives data to and from your ISP and only allows you to distribute data or internet connectivity within your network.

1. Firewall is designed to restrict access to a network by selectively allowing or blocking inbound and outbound traffic to and from the network. In other words, Firewall gives you an addional security within and outside of your network.

2. Switch is designed to manage the traffic and provide multiple connections from the access point to the other devices within your nework.

1. If you are adding a device using a cable, use CAT5 Cable (a.k.a Ethernet Cable or RJ45 Cable) to connect your device to one of the available ports of your Access Point Device, Firewall or Switch.

2. If your access point was configured with DHCP Enable for your LAN IP's, make sure that your device TCP/IP settings are set to "Automatic Detect Settings". Consult your IT Personnel on the settings of your access point.

3. If DHCP on your access point is not enable, refer to your Device User Manual on how to enable the DHCP.

4. If your access point is using Static IP Address, configure your TCP/IP settings to static also. You can get the IP details from your IT Personnel.

5. Now, Check your device if you are getting an IP Address from your access point device. If you can get an IP Address (such as 192.168.x.x) from your access point device, it means that you are now connected to your LAN.

6. If you are adding a device using wireless, Get the SSID and Encryption Key from your IT Personnel. Refer to your Device User Manual on how to add a wireless connection.

1. Every device has its own operating environment temperature and if the device is operating above the specified temperature then overheating can occur.

2. Overheating can cause your device to Hang or Stop from operating which then can cause interruption to your network.

1. You may contact our Sales Department for informations regarding ACM Services via (65) 629-629-10 or email us at sales@achievement.com.sg

1. Your broadband plan will depends on how are you going to use the internet. Some of the common uses are below:

- Is it for purely internet surfing and sending emails?

- Is it for uploading videos and images to the net?

- Is if for downloading videos and images from the net?

- Is if for your server that needs to be accessed from outside of your office?

- Is if for your Internet and VoIP use?

- Is if for your CCTV monitoring camera?

2. Our Sales Team can help you in determining the appropriate Broadband Plan for you. They have the knowledge and expertise to help you find the perfect solutions for your Broadband needs.

3. Feel free to contact us via (65) 629-629-10 or email us at sales@achievement.com.sg

1. You can speak to our Sales Team to help you with the upgrade of your current Broadband Plan. They have the knowledge and expertise to help you find the perfect solutions for your Broadband needs.

2. Feel free to contact us via (65) 629-629-10 or email us at sales@achievement.com.sg

Feel free to contact our Sales Department via (65) 629-629-10 / 62-9559-62 or email us at sales@achievement.com.sg

1. To be able to establish a remote connection, make sure that your internet connection is up.

2. Download the Free Version of the software Teamviewer. You can download Teamviewer from www.teamviewer.com/download/index.aspx

3. Give your Teamviewer ID and Password to our Technical Support Engineer to start the remote session.

4. Once done, our Technical Support Engineer will automatically close the connection to your device and you can now close Teamviewer.