A-ChieveMent Solution (S) Pte Ltd

Desktop Management Support

What we do:

• Inspection of all network components.
• Replacement of network cables or accessories if necessary.
• Replacements of hardware parts (that are not under warranty) if necessary.
• General health check to assess overall network performance and/or fault clearing of possible network related problems that might arise to ensure the Customer’s network connectivity is at its optimal performance; culminating in a report provided quarterly.
• Connectivity of printers and other peripherals.
• We keep your workplace up to date, safe and fast.

Other services included:

Security Management and Virus Control: Ensure virus signatures for the virus detectors are up to date, that general security management takes place.

Vulnerability Assessment: Vulnerability Assessment and Fixing: denial of service attack, spoofing attack etc. The assessment service determines what security vulnerabilities exist on the network and various systems and how to fix them.

Network Monitoring: The Company monitors IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. The monitoring service automatically notifies the customer or designated service provider when events such as network outage, in-office server non-availability and link failure are detected.

WAN Link Failure and Last Mile Coordination: For Internet connectivity and WAN connectivity issues.

User Administration Requests: User authorization administration requests. Requests must come from authorized personnel.

IT Operations: The Company manages maintenance schedules and administrative tasks such as resource assignments and notification options.

User Support: Provide Helpdesk services for IT Infrastructure support covering:
1. Desktop/Laptops
2. Operating Systems
3. Office Productivity Suites
4. Email & Browser Support
5. Network & Connectivity Issues
6. Software Installation*

Major Virus Outbreak: Assist with desktop clean-up after a major virus outbreak.

Patch Management: Central Point for installation of software and patches.

Information Requests: Information requests and sharing.

Application Availability and Response Time: Availability guarantee of Customer-standard applications including end-to-end response time for applications.

Advantages of desktop support:

• Pro-active, preventative mode.
• 80% of problems and issues that arise can and will be resolved remotely.
• Red flags are discovered and fixed through real-time monitoring by our Network Operations Center before failure happens.
• We will make sure you will never run out of disk space, have outdated licenses or that you are working with older systems.
• Our main focus: to keep your system up and running at all times!

* This include installing software provided by customer with standard configurations.